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Asked to reattempt delivery after 6 pm

INT-2095 · Call · Outbound · Tara F · 17 Oct 2026, 1:11 am

Not scored (outbound)

Transcript

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Listen Score

How this interaction counts

Outbound contacts you start are never scored.

Call QA

Handled by Kiran · scored 100%

Greeted with their name and the brandYes
Confirmed the order before discussing itYes
Acknowledged how the customer feelsYes
Offered an option or alternativeYes
Gave a clear resolution dateYes
Did not ask for card or Aadhaar numbersYes
Checked if anything else was neededYes

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Tags

Type: Request
Journey stage: Fulfilment
Function: Logistics
Process: Last-mile delivery
Topic: Missed delivery, reattempt
Product: Study & office
Emotion: Frustrated
Urgency: Medium
Automatable: 88%
Theme: Customers want evening and weekend delivery slots