Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Cancelling because delivery is too late Email · Nikhil Y · Beds · 22 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Discount not applied on a bundle Ticket · Ananya R · Sofas & recliners · 22 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Wants to pay in parts for a bed Bot · Aditya V · Beds · 22 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Delivery date moved three times without notice Call · Ananya R · Sofas & recliners · 22 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Wardrobe door cracked in transit Review · Ishaan G · Dining · 22 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Wants to pay in parts for a bed Chat · Arjun D · Study & office · 22 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Will a 3-seater fit a 10-foot wall? Chat · Meera J · Wardrobes & storage · 22 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Wants to pay in parts for a bed Bot · Diya W · Sofas & recliners · 22 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Found a cheaper option elsewhere Call · Dev B · Beds · 22 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Wanted to pay by UPI, had to use a card Social · Karan Z · Sofas & recliners · 22 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Return picked up 10 days ago, no refund yet Email · Ananya R · Sofas & recliners · 22 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Sofa cushions sagging after two months Ticket · Aditya V · Dining · 22 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Chat · Sana A · Dining · 22 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Diya W · Wardrobes & storage · 22 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Followed up again: asked how long a refund takes to reach the bank Email · Rohan K · Beds · 22 Oct QueryRepeatRefund status · Frustrated | Refund status | QueryRepeat | Frustrated | Lowers |
| Asked when a recliner will be back in stock Email · Dev B · Sofas & recliners · 22 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Asked how long a refund takes to reach the bank Email · Karan Z · Wardrobes & storage · 22 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Took leave from work, delivery never came Call · Diya W · Dining · 22 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Kavya N · Sofas & recliners · 22 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked how long a refund takes to reach the bank Bot · Nikhil Y · Dining · 22 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Asked for fabric swatches before buying Chat · Sana A · Sofas & recliners · 22 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Delivery date moved three times without notice Ticket · Meera J · Dining · 22 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Wanted live tracking for a dining table Chat · Kabir L · Dining · 21 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Was out when the agent called, wants a weekend slot Chat · Aditya V · Beds · 21 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Wanted live tracking for a dining table Chat · Vikram T · Dining · 21 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked when a recliner will be back in stock Chat · Karan Z · Sofas & recliners · 21 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Was out when the agent called, wants a weekend slot Chat · Karan Z · Beds · 21 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Rohan K · Sofas & recliners · 21 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Followed up again: festive coupon rejected at checkout Ticket · Riya C · Sofas & recliners · 21 Oct ComplaintRepeatCoupon not working · Angry | Coupon not working | ComplaintRepeat | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Ishaan G · Study & office · 21 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked for fabric swatches before buying Call · Priya M · Sofas & recliners · 21 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Was out when the agent called, wants a weekend slot Call · Sana A · Study & office · 21 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Wanted live tracking for a dining table Call · Kavya N · Wardrobes & storage · 21 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Table top scratched, packaging was thin Ticket · Nikhil Y · Wardrobes & storage · 21 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Followed up again: will a 3-seater fit a 10-foot wall? Call · Kabir L · Sofas & recliners · 21 Oct QueryRepeatSize and design advice · Frustrated | Size and design advice | QueryRepeat | Frustrated | Lowers |
| Followed up again: bed promised in 7 days, now 15 days late Social · Dev B · Wardrobes & storage · 21 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Saved for months to gift a recliner for her husband's birthday; it went out of stock. Would pay now if she could get delivery later. Call · Sunita R · Sofas & recliners · 21 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Tracking page shows no update for four days Call · Riya C · Sofas & recliners · 21 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| UPI option missing on the mobile site Chat · Tara F · Beds · 21 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Colour of the fabric differs from the photos Review · Pooja H · Beds · 21 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |