← Interactions
Followed up again: festive coupon rejected at checkout
INT-2927-R · Ticket · Inbound · Riya C · 21 Oct 2026, 9:30 pm
Repeat within 72hLowers your score a lot
Transcript
Transcript available for featured sample interactions. Try “Saved for a gift” in Interactions, or open INT-1001.
Listen Score
How this interaction counts
Lowers your score a lot
- Complaint
- Repeat on the same topic within 72 hours
Fixing what caused this lifts your score every time it would have happened.
Tags
- Type
- Complaint
- Journey stage
- Purchase
- Function
- Marketing
- Process
- Promotions
- Topic
- Coupon not working
- Product
- Sofas & recliners
- Emotion
- Angry
- Urgency
- High
- Automatable
- 64%