Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Asked how long a refund takes to reach the bank Email · Neha P · Sofas & recliners · 23 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Asked how long a refund takes to reach the bank Bot · Priya M · Sofas & recliners · 23 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Cancelling because delivery is too late Call · Aarav S · Dining · 23 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Wanted live tracking for a dining table Call · Riya C · Beds · 23 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Was out when the agent called, wants a weekend slot Bot · Nikhil Y · Study & office · 23 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Colour of the fabric differs from the photos Ticket · Nikhil Y · Sofas & recliners · 23 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Table top scratched, packaging was thin Review · Ishaan G · Wardrobes & storage · 23 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Assembly visit not scheduled after delivery Chat · Karan Z · Beds · 23 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Duplicate debit, refund not received Email · Riya C · Sofas & recliners · 23 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Tracking page shows no update for four days Bot · Tara F · Dining · 23 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Sofas & recliners · 23 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Agent helped place the wardrobe upstairs Social · Riya C · Dining · 23 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Asked if no-cost EMI is available on sofas Bot · Riya C · Sofas & recliners · 23 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| UPI option missing on the mobile site Chat · Kavya N · Study & office · 23 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Dev B · Sofas & recliners · 22 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Tracking page shows no update for four days Call · Nikhil Y · Beds · 22 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked how long a refund takes to reach the bank Bot · Ishaan G · Dining · 22 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Delivery date moved three times without notice Social · Meera J · Sofas & recliners · 22 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Tracking page shows no update for four days Chat · Karan Z · Wardrobes & storage · 22 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked when a recliner will be back in stock Call · Nikhil Y · Wardrobes & storage · 22 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Table top scratched, packaging was thin Ticket · Ishaan G · Study & office · 22 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Followed up again: asked if no-cost EMI is available on sofas Call · Ananya R · Beds · 22 Oct QueryRepeatEMI and pay later · Frustrated | EMI and pay later | QueryRepeat | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Call · Meera J · Wardrobes & storage · 22 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Card charged twice for one order Email · Dev B · Wardrobes & storage · 22 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Festive coupon rejected at checkout Chat · Aditya V · Sofas & recliners · 22 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Followed up again: return picked up 10 days ago, no refund yet Call · Riya C · Wardrobes & storage · 22 Oct QueryRepeatRefund status · Frustrated | Refund status | QueryRepeat | Frustrated | Lowers |
| Table top scratched, packaging was thin Email · Dev B · Dining · 22 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Table top scratched, packaging was thin Email · Pooja H · Sofas & recliners · 22 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Delivery date moved three times without notice Ticket · Rohan K · Sofas & recliners · 22 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked how long a refund takes to reach the bank Bot · Rohan K · Sofas & recliners · 22 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Sofa cushions sagging after two months Review · Riya C · Sofas & recliners · 22 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Was out when the agent called, wants a weekend slot Bot · Vikram T · Study & office · 22 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Asked when a recliner will be back in stock Chat · Kavya N · Sofas & recliners · 22 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Assembly visit not scheduled after delivery Bot · Ishaan G · Dining · 22 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Ananya R · Dining · 22 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Delivery date moved three times without notice Social · Priya M · Sofas & recliners · 22 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Sofa cushions sagging after two months Call · Diya W · Sofas & recliners · 22 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Asked how long a refund takes to reach the bank Bot · Dev B · Wardrobes & storage · 22 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Sofas & recliners · 22 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Colour of the fabric differs from the photos Call · Meera J · Wardrobes & storage · 22 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |