← Interactions
Followed up again: return picked up 10 days ago, no refund yet
INT-2730-R · Call · Inbound · Riya C · 22 Oct 2026, 7:19 pm
Repeat within 72hLowers your score
Transcript
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Listen Score
How this interaction counts
Lowers your score
- Query
- Repeat on the same topic within 72 hours
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Meena · scored 47%
- Greeted with their name and the brandNot yet
- Confirmed the order before discussing itNot yet
- Acknowledged how the customer feelsNot yet
- Offered an option or alternativeNot yet
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Query
- Journey stage
- Use
- Function
- Finance
- Process
- Refunds
- Topic
- Refund status
- Product
- Wardrobes & storage
- Emotion
- Frustrated
- Urgency
- Low
- Automatable
- 83%