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Followed up again: asked if no-cost EMI is available on sofas
INT-3220-R · Call · Inbound · Ananya R · 22 Oct 2026, 8:39 pm
Repeat within 72hLowers your score
Transcript
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Listen Score
How this interaction counts
Lowers your score
- Query
- Repeat on the same topic within 72 hours
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Rahul · scored 60%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsNot yet
- Offered an option or alternativeYes
- Gave a clear resolution dateNot yet
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededNot yet
Tags
- Type
- Query
- Journey stage
- Evaluation
- Function
- Finance
- Process
- Payments
- Topic
- EMI and pay later
- Product
- Beds
- Emotion
- Frustrated
- Urgency
- Medium
- Automatable
- 80%