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Followed up again: will a 3-seater fit a 10-foot wall?
INT-2330-R · Call · Inbound · Kabir L · 21 Oct 2026, 6:21 pm
Repeat within 72hLowers your score
Transcript
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Listen Score
How this interaction counts
Lowers your score
- Query
- Repeat on the same topic within 72 hours
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Kiran · scored 60%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itNot yet
- Acknowledged how the customer feelsYes
- Offered an option or alternativeNot yet
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededNot yet
Tags
- Type
- Query
- Journey stage
- Interest
- Function
- Sales
- Process
- Pre-sales advice
- Topic
- Size and design advice
- Product
- Sofas & recliners
- Emotion
- Frustrated
- Urgency
- Low
- Automatable
- 64%