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Saved for months to gift a recliner for her husband's birthday; it went out of stock. Would pay now if she could get delivery later.

INT-1001 · Call · Inbound · Sunita R · 21 Oct 2026, 5:12 pm · 3:34

Lowers your score a little

Transcript

Speakers separated from the stereo channels

  1. Agent0:00

    Thank you for calling Acme Living, this is Rahul. How can I help you?

  2. Sunita R0:05

    Hi Rahul. I wanted the Milano recliner, but the site says out of stock.

  3. Agent0:12

    I'm sorry about that. Let me check the restock date for you.

  4. Sunita R0:18

    Please do. I have been saving money for months. It is for my husband's birthday.

  5. Agent0:27

    It should be back in about five weeks. I can note a restock alert for you.

  6. Sunita R0:34

    His birthday is in three months anyway. Honestly, I would pay today if you could just deliver it closer to the date.

  7. Sunita R0:44

    And if I could pay in two or three parts, even better.

  8. Agent0:50

    Unfortunately we can't book future deliveries right now. I'll add the restock alert.

  9. Sunita R0:57

    Okay. I hope I don't lose the money by then. Thank you.

Listen Score

How this interaction counts

Lowers your score a little
  • Query

Fixing what caused this lifts your score every time it would have happened.

Call QA

Handled by Farah · scored 40%

  • Greeted with their name and the brandYes
  • Confirmed the order before discussing itYes
  • Acknowledged how the customer feelsNot yet
  • Offered an option or alternativeNot yet
  • Gave a clear resolution dateNot yet
  • Did not ask for card or Aadhaar numbersYes
  • Checked if anything else was neededNot yet
See the scorecard across all calls →

Tags

Type
Query
Journey stage
Evaluation
Function
Product
Process
Inventory
Topic
Out of stock
Product
Sofas & recliners
Emotion
Disappointed
Urgency
Medium
Automatable
40%
Theme
Pay now, deliver later

Question pack answers

Each answer links to its evidence

  • Core · What does the customer actually need?
    Pay today, in instalments, with delivery deferred about three months93%
    Evidence at 0:34
  • Core · Revenue at risk?
    Yes86%
    Evidence at 0:57
  • Core · Opportunity
    Deferred delivery booking with pay-later (BNPL)88%
    Evidence at 0:44
  • Compliance · Agent offered alternatives?
    No81%
    Evidence at 0:50
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