Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Delivery date moved three times without notice Social · Meera J · Beds · 21 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Wanted to pay by UPI, had to use a card Social · Ananya R · Beds · 21 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Meera J · Sofas & recliners · 21 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Return picked up 10 days ago, no refund yet Email · Meera J · Dining · 21 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Posted photos of the new living room Social · Meera J · Study & office · 21 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Asked if no-cost EMI is available on sofas Chat · Arjun D · Sofas & recliners · 21 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Saved for a gift, item went out of stock Email · Pooja H · Wardrobes & storage · 21 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Asked how long a refund takes to reach the bank Bot · Karan Z · Wardrobes & storage · 21 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Asked how long a refund takes to reach the bank Bot · Ananya R · Beds · 21 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Followed up again: table top scratched, packaging was thin Email · Karan Z · Dining · 21 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Aarav S · Beds · 21 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Cancelling because delivery is too late Email · Priya M · Sofas & recliners · 21 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Followed up again: duplicate debit, refund not received Ticket · Ishaan G · Sofas & recliners · 21 Oct ComplaintRepeatCharged twice · Angry | Charged twice | ComplaintRepeat | Angry | Lowers |
| Saved for a gift, item went out of stock Chat · Tara F · Wardrobes & storage · 21 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Colour of the fabric differs from the photos Ticket · Aditya V · Beds · 21 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Saved for a gift, item went out of stock Email · Diya W · Wardrobes & storage · 21 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Nikhil Y · Sofas & recliners · 21 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Wardrobe door cracked in transit Email · Kavya N · Wardrobes & storage · 21 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Rohan K · Sofas & recliners · 21 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Tara F · Sofas & recliners · 21 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Followed up again: wanted live tracking for a dining table Call · Rohan K · Sofas & recliners · 21 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Ananya R · Sofas & recliners · 21 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Bot · Meera J · Sofas & recliners · 21 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Asked if no-cost EMI is available on sofas Call · Riya C · Beds · 21 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| UPI option missing on the mobile site Chat · Vikram T · Beds · 21 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Tracking page shows no update for four days Email · Ishaan G · Wardrobes & storage · 21 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Wants to pay in parts for a bed Chat · Riya C · Wardrobes & storage · 21 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Rohan K · Beds · 21 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked to reattempt delivery after 6 pm Bot · Nikhil Y · Dining · 21 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Bed promised in 7 days, now 15 days late Call · Aditya V · Dining · 21 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Wanted live tracking for a dining table Bot · Riya C · Sofas & recliners · 20 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Assembly visit not scheduled after delivery Bot · Aarav S · Beds · 20 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Cancelling because delivery is too late Chat · Arjun D · Sofas & recliners · 20 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Tracking page shows no update for four days Bot · Priya M · Sofas & recliners · 20 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Tracking page shows no update for four days Chat · Meera J · Beds · 20 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Followed up again: tracking page shows no update for four days Call · Aarav S · Dining · 20 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Ananya R · Beds · 20 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Took leave from work, delivery never came Social · Riya C · Study & office · 20 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Bot · Diya W · Beds · 20 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Sofa cushions sagging after two months Ticket · Karan Z · Dining · 20 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |