Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Festive coupon rejected at checkout Social · Riya C · Sofas & recliners · 20 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Duplicate debit, refund not received Email · Meera J · Beds · 20 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Pooja H · Sofas & recliners · 20 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Followed up again: colour of the fabric differs from the photos Ticket · Karan Z · Sofas & recliners · 20 Oct ComplaintRepeatProduct quality · Angry | Product quality | ComplaintRepeat | Angry | Lowers |
| Wardrobe door cracked in transit Ticket · Karan Z · Wardrobes & storage · 20 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Colour of the fabric differs from the photos Call · Rohan K · Sofas & recliners · 20 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Tracking page shows no update for four days Email · Ishaan G · Beds · 20 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Assembly visit not scheduled after delivery Chat · Rohan K · Dining · 20 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Aarav S · Beds · 20 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Assembly visit not scheduled after delivery Call · Sana A · Beds · 20 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Vikram T · Study & office · 20 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Wants to pay in parts for a bed Call · Pooja H · Sofas & recliners · 20 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Discount not applied on a bundle Ticket · Kabir L · Dining · 20 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Followed up again: was out when the agent called, wants a weekend slot Bot · Kavya N · Sofas & recliners · 20 Oct RequestRepeatMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | RequestRepeat | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Call · Pooja H · Beds · 20 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Call · Arjun D · Sofas & recliners · 20 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked when a recliner will be back in stock Chat · Tara F · Sofas & recliners · 20 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Took leave from work, delivery never came Call · Aarav S · Wardrobes & storage · 20 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Table top scratched, packaging was thin Email · Sana A · Wardrobes & storage · 20 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Rohan K · Wardrobes & storage · 20 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Card charged twice for one order Email · Vikram T · Sofas & recliners · 20 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Duplicate debit, refund not received Call · Ishaan G · Sofas & recliners · 20 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Asked for fabric swatches before buying Bot · Tara F · Beds · 20 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Colour of the fabric differs from the photos Review · Karan Z · Sofas & recliners · 20 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Tracking page shows no update for four days Call · Aarav S · Beds · 20 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Return picked up 10 days ago, no refund yet Bot · Riya C · Wardrobes & storage · 20 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| UPI option missing on the mobile site Chat · Kabir L · Sofas & recliners · 20 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Meera J · Dining · 20 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Wanted to pay by UPI, had to use a card Social · Sana A · Wardrobes & storage · 20 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Followed up again: asked for the delivery date of a sofa ordered last week Email · Diya W · Wardrobes & storage · 20 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Tracking page shows no update for four days Email · Arjun D · Sofas & recliners · 20 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Duplicate debit, refund not received Call · Tara F · Sofas & recliners · 20 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Discount not applied on a bundle Chat · Tara F · Study & office · 20 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Wanted live tracking for a dining table Email · Rohan K · Sofas & recliners · 20 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Will a 3-seater fit a 10-foot wall? Chat · Tara F · Sofas & recliners · 20 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Delivery date moved three times without notice Ticket · Aditya V · Sofas & recliners · 20 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Five-star review of the oak bed Social · Kabir L · Study & office · 20 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Table top scratched, packaging was thin Call · Karan Z · Dining · 20 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Assembly visit not scheduled after delivery Bot · Dev B · Beds · 20 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked how long a refund takes to reach the bank Email · Ananya R · Sofas & recliners · 20 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |