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Duplicate debit, refund not received
INT-2731 · Call · Inbound · Ishaan G · 20 Oct 2026, 8:08 am
Lowers your score
Transcript
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Listen Score
How this interaction counts
Lowers your score
- Complaint
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Sameer · scored 33%
- Greeted with their name and the brandNot yet
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsNot yet
- Offered an option or alternativeNot yet
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersNot yet
- Checked if anything else was neededNot yet
Tags
- Type
- Complaint
- Journey stage
- Purchase
- Function
- Finance
- Process
- Payments
- Topic
- Charged twice
- Product
- Sofas & recliners
- Emotion
- Frustrated
- Urgency
- Urgent
- Automatable
- 16%