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Followed up again: was out when the agent called, wants a weekend slot
INT-3144-R · Bot · Inbound · Kavya N · 20 Oct 2026, 10:42 am
Repeat within 72hLowers your score
Transcript
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Listen Score
How this interaction counts
Lowers your score
- Request
- Repeat on the same topic within 72 hours
Fixing what caused this lifts your score every time it would have happened.
Tags
- Type
- Request
- Journey stage
- Fulfilment
- Function
- Logistics
- Process
- Last-mile delivery
- Topic
- Missed delivery, reattempt
- Product
- Sofas & recliners
- Emotion
- Frustrated
- Urgency
- High
- Automatable
- 80%
- Theme
- Customers want evening and weekend delivery slots