Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Bed promised in 7 days, now 15 days late Call · Dev B · Wardrobes & storage · 20 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Followed up again: colour of the fabric differs from the photos Ticket · Dev B · Dining · 19 Oct ComplaintRepeatProduct quality · Angry | Product quality | ComplaintRepeat | Angry | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Kabir L · Sofas & recliners · 19 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Asked when a recliner will be back in stock Call · Arjun D · Sofas & recliners · 19 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Sofa cushions sagging after two months Ticket · Nikhil Y · Wardrobes & storage · 19 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Tracking page shows no update for four days Email · Diya W · Beds · 19 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Delivery date moved three times without notice Call · Tara F · Dining · 19 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Followed up again: bed promised in 7 days, now 15 days late Ticket · Karan Z · Beds · 19 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Wanted live tracking for a dining table Bot · Aarav S · Beds · 19 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Assembly visit not scheduled after delivery Bot · Aarav S · Sofas & recliners · 19 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Vikram T · Wardrobes & storage · 19 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Sana A · Wardrobes & storage · 19 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Assembly visit not scheduled after delivery Bot · Pooja H · Wardrobes & storage · 19 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Wanted live tracking for a dining table Email · Dev B · Beds · 19 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Wanted live tracking for a dining table Call · Diya W · Dining · 19 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Five-star review of the oak bed Review · Tara F · Wardrobes & storage · 19 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Delivery date moved three times without notice Call · Nikhil Y · Wardrobes & storage · 19 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Assembly visit not scheduled after delivery Chat · Ishaan G · Wardrobes & storage · 19 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Table top scratched, packaging was thin Call · Aditya V · Dining · 19 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Asked how long a refund takes to reach the bank Email · Rohan K · Beds · 19 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Wanted to pay by UPI, had to use a card Social · Ishaan G · Wardrobes & storage · 19 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Asked when a recliner will be back in stock Email · Kavya N · Beds · 19 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Wants to pay in parts for a bed Call · Sana A · Beds · 19 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Table top scratched, packaging was thin Ticket · Nikhil Y · Wardrobes & storage · 19 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Delivery date moved three times without notice Call · Dev B · Beds · 19 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Discount not applied on a bundle Chat · Diya W · Wardrobes & storage · 19 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Table top scratched, packaging was thin Email · Nikhil Y · Sofas & recliners · 19 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Diya W · Sofas & recliners · 19 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Colour of the fabric differs from the photos Review · Dev B · Dining · 19 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Asked how long a refund takes to reach the bank Email · Ananya R · Sofas & recliners · 19 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Return picked up 10 days ago, no refund yet Email · Ananya R · Dining · 19 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Tracking page shows no update for four days Bot · Kabir L · Study & office · 19 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked how long a refund takes to reach the bank Email · Vikram T · Beds · 19 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Wanted live tracking for a dining table Call · Kavya N · Dining · 19 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Duplicate debit, refund not received Ticket · Tara F · Sofas & recliners · 19 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Followed up again: card charged twice for one order Ticket · Diya W · Wardrobes & storage · 19 Oct ComplaintRepeatCharged twice · Angry | Charged twice | ComplaintRepeat | Angry | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Ananya R · Beds · 19 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Festive coupon rejected at checkout Ticket · Kabir L · Beds · 19 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Found a cheaper option elsewhere Email · Vikram T · Sofas & recliners · 19 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Wanted live tracking for a dining table Chat · Pooja H · Sofas & recliners · 19 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |