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Wants to pay in parts for a bed

INT-2685 · Call · Inbound · Sana A · 19 Oct 2026, 11:19 am

Lowers your score a little

Transcript

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Listen Score

How this interaction counts

Lowers your score a little

Query

Fixing what caused this lifts your score every time it would have happened.

Call QA

Handled by Rahul · scored 100%

Greeted with their name and the brandYes
Confirmed the order before discussing itYes
Acknowledged how the customer feelsYes
Offered an option or alternativeYes
Gave a clear resolution dateYes
Did not ask for card or Aadhaar numbersYes
Checked if anything else was neededYes

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Tags

Type: Query
Journey stage: Evaluation
Function: Finance
Process: Payments
Topic: EMI and pay later
Product: Beds
Emotion: Calm
Urgency: Medium
Automatable: 84%
Theme: Pay now, deliver later