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Took leave from work, delivery never came

INT-2062 · Call · Inbound · Aarav S · 20 Oct 2026, 9:43 am

Lowers your score

Transcript

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Listen Score

How this interaction counts

Lowers your score

Complaint

Fixing what caused this lifts your score every time it would have happened.

Call QA

Handled by Farah · scored 87%

Greeted with their name and the brandYes
Confirmed the order before discussing itNot yet
Acknowledged how the customer feelsYes
Offered an option or alternativeYes
Gave a clear resolution dateYes
Did not ask for card or Aadhaar numbersYes
Checked if anything else was neededYes

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Tags

Type: Complaint
Journey stage: Fulfilment
Function: Logistics
Process: Last-mile delivery
Topic: Delivery delayed
Product: Wardrobes & storage
Emotion: Angry
Urgency: High
Automatable: 27%
Theme: Delivery promises missed in Pune and Nagpur