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Table top scratched, packaging was thin

INT-2510 · Call · Inbound · Karan Z · 20 Oct 2026, 2:01 am

Lowers your score

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Listen Score

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Lowers your score

Complaint

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Call QA

Handled by Kiran · scored 67%

Greeted with their name and the brandYes
Confirmed the order before discussing itNot yet
Acknowledged how the customer feelsYes
Offered an option or alternativeYes
Gave a clear resolution dateYes
Did not ask for card or Aadhaar numbersNot yet
Checked if anything else was neededYes

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Tags

Type: Complaint
Journey stage: Fulfilment
Function: Logistics
Process: Packaging
Topic: Damaged on arrival
Product: Dining
Emotion: Disappointed
Urgency: Urgent
Automatable: 18%