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Cancelling because delivery is too late
INT-2792 · Email · Inbound · Priya M · 21 Oct 2026, 8:51 am
Lowers your score a little
Transcript
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Listen Score
How this interaction counts
Lowers your score a little
- Request
Fixing what caused this lifts your score every time it would have happened.
Tags
- Type
- Request
- Journey stage
- Churn
- Function
- Customer Experience
- Process
- Cancellations
- Topic
- Cancel order
- Product
- Sofas & recliners
- Emotion
- Disappointed
- Urgency
- High
- Automatable
- 60%