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Asked for the delivery date of a sofa ordered last week
INT-3174 · Call · Inbound · Diya W · 22 Oct 2026, 5:07 am
Lowers your score a little
Transcript
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Listen Score
How this interaction counts
Lowers your score a little
- Query
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Farah · scored 67%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itNot yet
- Acknowledged how the customer feelsNot yet
- Offered an option or alternativeYes
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededNot yet
Tags
- Type
- Query
- Journey stage
- Fulfilment
- Function
- Logistics
- Process
- Order tracking
- Topic
- Where is my order
- Product
- Wardrobes & storage
- Emotion
- Frustrated
- Urgency
- Medium
- Automatable
- 85%