Interactions
5 Oct – 1 Nov 2026433 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Wants to pay in parts for a bed Call · Vikram T · Beds · 12 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Wanted live tracking for a dining table Call · Ananya R · Sofas & recliners · 11 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Pooja H · Sofas & recliners · 11 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Wants to pay in parts for a bed Call · Kavya N · Beds · 11 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Asked if no-cost EMI is available on sofas Call · Neha P · Sofas & recliners · 11 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Followed up again: delivery date moved three times without notice Call · Tara F · Beds · 11 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Cancelling because delivery is too late Call · Tara F · Sofas & recliners · 11 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Ishaan G · Sofas & recliners · 11 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Took leave from work, delivery never came Call · Rohan K · Wardrobes & storage · 11 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Priya M · Beds · 11 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Tracking page shows no update for four days Call · Arjun D · Dining · 11 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Delivery date moved three times without notice Call · Riya C · Study & office · 11 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Tara F · Sofas & recliners · 11 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Needs a carpenter for bed assembly Call · Neha P · Sofas & recliners · 11 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Followed up again: delivery date moved three times without notice Call · Meera J · Wardrobes & storage · 11 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Asked how long a refund takes to reach the bank Call · Neha P · Beds · 11 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Saved for a gift, item went out of stock Call · Neha P · Beds · 11 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Delivery date moved three times without notice Call · Ananya R · Beds · 11 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Sana A · Dining · 10 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Cancelling because delivery is too late Call · Ishaan G · Wardrobes & storage · 10 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Asked for fabric swatches before buying Call · Vikram T · Sofas & recliners · 10 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Delivery date moved three times without notice Call · Pooja H · Beds · 10 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Nikhil Y · Study & office · 10 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked when a recliner will be back in stock Call · Nikhil Y · Beds · 10 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Wanted live tracking for a dining table Call · Dev B · Beds · 10 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Assembly visit not scheduled after delivery Call · Tara F · Dining · 10 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Nikhil Y · Dining · 10 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Delivery date moved three times without notice Call · Neha P · Beds · 10 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Sofa cushions sagging after two months Call · Meera J · Sofas & recliners · 10 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Cancelling because delivery is too late Call · Aarav S · Dining · 10 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Wanted live tracking for a dining table Call · Ananya R · Sofas & recliners · 10 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Followed up again: tracking page shows no update for four days Call · Ananya R · Sofas & recliners · 10 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Tracking page shows no update for four days Call · Ananya R · Sofas & recliners · 10 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Tracking page shows no update for four days Call · Arjun D · Wardrobes & storage · 9 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Cancelling because delivery is too late Call · Karan Z · Wardrobes & storage · 9 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Followed up again: wanted live tracking for a dining table Call · Tara F · Study & office · 9 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Took leave from work, delivery never came Call · Pooja H · Beds · 9 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Return picked up 10 days ago, no refund yet Call · Sana A · Sofas & recliners · 9 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Arjun D · Sofas & recliners · 9 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Was out when the agent called, wants a weekend slot Call · Sana A · Study & office · 9 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |