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Cancelling because delivery is too late
INT-2163 · Call · Inbound · Aarav S · 10 Oct 2026, 7:01 am
Lowers your score a little
Transcript
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Listen Score
How this interaction counts
Lowers your score a little
- Request
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Vivek · scored 60%
- Greeted with their name and the brandYes
- Confirmed the order before discussing it Corrected by a reviewerNot yet
- Acknowledged how the customer feelsYes
- Offered an option or alternativeYes
- Gave a clear resolution date Corrected by a reviewerYes
- Did not ask for card or Aadhaar numbersNot yet
- Checked if anything else was neededNot yet
Tags
- Type
- Request
- Journey stage
- Churn
- Function
- Customer Experience
- Process
- Cancellations
- Topic
- Cancel order
- Product
- Dining
- Emotion
- Disappointed
- Urgency
- Medium
- Automatable
- 66%