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Needs a carpenter for bed assembly
INT-2214 · Call · Inbound · Neha P · 11 Oct 2026, 5:00 am
Lowers your score a little
Transcript
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Listen Score
How this interaction counts
Lowers your score a little
- Request
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Vivek · scored 73%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsYes
- Offered an option or alternativeNot yet
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededNot yet
Tags
- Type
- Request
- Journey stage
- Use
- Function
- Customer Experience
- Process
- Installation
- Topic
- Assembly appointment
- Product
- Sofas & recliners
- Emotion
- Frustrated
- Urgency
- High
- Automatable
- 84%
- Theme
- Customers want evening and weekend delivery slots