← Interactions
Saved for a gift, item went out of stock
INT-2963 · Call · Inbound · Neha P · 11 Oct 2026, 1:41 am
Lowers your score a little
Transcript
Transcript available for featured sample interactions. Try “Saved for a gift” in Interactions, or open INT-1001.
Listen Score
How this interaction counts
Lowers your score a little
- Query
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Kiran · scored 60%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsNot yet
- Offered an option or alternativeYes
- Gave a clear resolution dateNot yet
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededNot yet
Tags
- Type
- Query
- Journey stage
- Evaluation
- Function
- Product
- Process
- Inventory
- Topic
- Out of stock
- Product
- Beds
- Emotion
- Calm
- Urgency
- Medium
- Automatable
- 67%
- Theme
- Pay now, deliver later