← Interactions
Cancelling because delivery is too late
INT-3132 · Call · Inbound · Tara F · 11 Oct 2026, 3:01 pm
Lowers your score a little
Transcript
Transcript available for featured sample interactions. Try “Saved for a gift” in Interactions, or open INT-1001.
Listen Score
How this interaction counts
Lowers your score a little
- Request
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Anjali · scored 67%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsNot yet
- Offered an option or alternativeNot yet
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Request
- Journey stage
- Churn
- Function
- Customer Experience
- Process
- Cancellations
- Topic
- Cancel order
- Product
- Sofas & recliners
- Emotion
- Frustrated
- Urgency
- High
- Automatable
- 68%