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Asked for fabric swatches before buying
INT-3156 · Call · Inbound · Vikram T · 10 Oct 2026, 4:54 pm
Lowers your score a little
Transcript
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Listen Score
How this interaction counts
Lowers your score a little
- Query
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Deepak · scored 60%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsNot yet
- Offered an option or alternativeNot yet
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededNot yet
Tags
- Type
- Query
- Journey stage
- Interest
- Function
- Sales
- Process
- Pre-sales advice
- Topic
- Size and design advice
- Product
- Sofas & recliners
- Emotion
- Calm
- Urgency
- Low
- Automatable
- 56%