Interactions
5 Oct – 1 Nov 202686 interactions
Wardrobes & storage · clear
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Asked to reattempt delivery after 6 pm Call · Ishaan G · Wardrobes & storage · 23 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Followed up again: wardrobe door cracked in transit Call · Karan Z · Wardrobes & storage · 23 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Asked when a recliner will be back in stock Call · Nikhil Y · Wardrobes & storage · 22 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Assembly visit not scheduled after delivery Call · Meera J · Wardrobes & storage · 22 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Followed up again: return picked up 10 days ago, no refund yet Call · Riya C · Wardrobes & storage · 22 Oct QueryRepeatRefund status · Frustrated | Refund status | QueryRepeat | Frustrated | Lowers |
| Colour of the fabric differs from the photos Call · Meera J · Wardrobes & storage · 22 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Diya W · Wardrobes & storage · 22 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Wanted live tracking for a dining table Call · Kavya N · Wardrobes & storage · 21 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Took leave from work, delivery never came Call · Aarav S · Wardrobes & storage · 20 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Bed promised in 7 days, now 15 days late Call · Dev B · Wardrobes & storage · 20 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Sana A · Wardrobes & storage · 19 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Delivery date moved three times without notice Call · Nikhil Y · Wardrobes & storage · 19 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Was out when the agent called, wants a weekend slot Call · Dev B · Wardrobes & storage · 18 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Wardrobe door cracked in transit Call · Pooja H · Wardrobes & storage · 18 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Wardrobe door cracked in transit Call · Aditya V · Wardrobes & storage · 18 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Sana A · Wardrobes & storage · 18 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Tracking page shows no update for four days Call · Arjun D · Wardrobes & storage · 17 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Assembly visit not scheduled after delivery Call · Diya W · Wardrobes & storage · 17 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Tracking page shows no update for four days Call · Neha P · Wardrobes & storage · 17 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Colour of the fabric differs from the photos Call · Diya W · Wardrobes & storage · 17 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Was out when the agent called, wants a weekend slot Call · Nikhil Y · Wardrobes & storage · 16 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Pooja H · Wardrobes & storage · 16 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Wanted live tracking for a dining table Call · Kavya N · Wardrobes & storage · 15 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Followed up again: bed promised in 7 days, now 15 days late Call · Nikhil Y · Wardrobes & storage · 15 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Followed up again: duplicate debit, refund not received Call · Kabir L · Wardrobes & storage · 15 Oct ComplaintRepeatCharged twice · Angry | Charged twice | ComplaintRepeat | Angry | Lowers |
| Assembly visit not scheduled after delivery Call · Arjun D · Wardrobes & storage · 14 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Pooja H · Wardrobes & storage · 14 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Bed promised in 7 days, now 15 days late Call · Nikhil Y · Wardrobes & storage · 13 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Wants to pay in parts for a bed Call · Tara F · Wardrobes & storage · 13 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Took leave from work, delivery never came Call · Rohan K · Wardrobes & storage · 11 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Followed up again: delivery date moved three times without notice Call · Meera J · Wardrobes & storage · 11 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Cancelling because delivery is too late Call · Ishaan G · Wardrobes & storage · 10 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Tracking page shows no update for four days Call · Arjun D · Wardrobes & storage · 9 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Cancelling because delivery is too late Call · Karan Z · Wardrobes & storage · 9 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Wants to pay in parts for a bed Call · Diya W · Wardrobes & storage · 9 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Tracking page shows no update for four days Call · Tara F · Wardrobes & storage · 9 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Followed up again: wardrobe door cracked in transit Call · Aarav S · Wardrobes & storage · 9 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Wanted live tracking for a dining table Call · Priya M · Wardrobes & storage · 9 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked how long a refund takes to reach the bank Call · Arjun D · Wardrobes & storage · 8 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Return picked up 10 days ago, no refund yet Call · Vikram T · Wardrobes & storage · 7 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |