← Interactions
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INT-2371 · Call · Inbound · Vikram T · 7 Oct 2026, 6:32 am
Lowers your score a little
Transcript
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Listen Score
How this interaction counts
Lowers your score a little
- Query
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Kiran · scored 60%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsYes
- Offered an option or alternativeNot yet
- Gave a clear resolution dateNot yet
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Query
- Journey stage
- Use
- Function
- Finance
- Process
- Refunds
- Topic
- Refund status
- Product
- Wardrobes & storage
- Emotion
- Frustrated
- Urgency
- Medium
- Automatable
- 86%