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Asked to reattempt delivery after 6 pm
INT-3199 · Call · Outbound · Pooja H · 14 Oct 2026, 1:14 am
Not scored (outbound)
Transcript
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Listen Score
How this interaction counts
Outbound contacts you start are never scored.
Call QA
Handled by Vivek · scored 80%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsYes
- Offered an option or alternativeNot yet
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Request
- Journey stage
- Fulfilment
- Function
- Logistics
- Process
- Last-mile delivery
- Topic
- Missed delivery, reattempt
- Product
- Wardrobes & storage
- Emotion
- Frustrated
- Urgency
- Medium
- Automatable
- 76%
- Theme
- Customers want evening and weekend delivery slots