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Followed up again: bed promised in 7 days, now 15 days late
INT-3028-R · Call · Inbound · Nikhil Y · 15 Oct 2026, 9:09 am
Repeat within 72hLowers your score a lot
Transcript
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Listen Score
How this interaction counts
Lowers your score a lot
- Complaint
- Repeat on the same topic within 72 hours
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Deepak · scored 93%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsYes
- Offered an option or alternativeYes
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededNot yet
Tags
- Type
- Complaint
- Journey stage
- Fulfilment
- Function
- Logistics
- Process
- Last-mile delivery
- Topic
- Delivery delayed
- Product
- Wardrobes & storage
- Emotion
- Angry
- Urgency
- Urgent
- Automatable
- 34%