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Wardrobe door cracked in transit
INT-3161 · Call · Inbound · Aditya V · 18 Oct 2026, 4:49 am
Lowers your score
Transcript
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Listen Score
How this interaction counts
Lowers your score
- Complaint
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Sameer · scored 60%
- Greeted with their name and the brandNot yet
- Confirmed the order before discussing itNot yet
- Acknowledged how the customer feelsYes
- Offered an option or alternativeNot yet
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Complaint
- Journey stage
- Fulfilment
- Function
- Logistics
- Process
- Packaging
- Topic
- Damaged on arrival
- Product
- Wardrobes & storage
- Emotion
- Angry
- Urgency
- Urgent
- Automatable
- 16%