Interactions
5 Oct – 1 Nov 2026304 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| UPI option missing on the mobile site Social · Aarav S · Wardrobes & storage · 12 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Found a cheaper option elsewhere Email · Ananya R · Beds · 12 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Sana A · Study & office · 12 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Followed up again: cancelling because delivery is too late Email · Ishaan G · Study & office · 12 Oct RequestRepeatCancel order · Frustrated | Cancel order | RequestRepeat | Frustrated | Lowers |
| Followed up again: assembly visit not scheduled after delivery Call · Tara F · Dining · 12 Oct RequestRepeatAssembly appointment · Frustrated | Assembly appointment | RequestRepeat | Frustrated | Lowers |
| Needs a carpenter for bed assembly Bot · Neha P · Wardrobes & storage · 12 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Found a cheaper option elsewhere Call · Aditya V · Beds · 12 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Was out when the agent called, wants a weekend slot Call · Pooja H · Sofas & recliners · 11 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Cancelling because delivery is too late Call · Tara F · Sofas & recliners · 11 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Ishaan G · Sofas & recliners · 11 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Found a cheaper option elsewhere Email · Rohan K · Sofas & recliners · 11 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Asked to reattempt delivery after 6 pm Call · Priya M · Beds · 11 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Assembly visit not scheduled after delivery Bot · Priya M · Beds · 11 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Cancelling because delivery is too late Chat · Ishaan G · Study & office · 11 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Needs a carpenter for bed assembly Call · Neha P · Sofas & recliners · 11 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Cancelling because delivery is too late Call · Ishaan G · Wardrobes & storage · 10 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Needs a carpenter for bed assembly Bot · Karan Z · Wardrobes & storage · 10 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Assembly visit not scheduled after delivery Bot · Aditya V · Beds · 10 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Assembly visit not scheduled after delivery Chat · Riya C · Beds · 10 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Chat · Rohan K · Study & office · 10 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Nikhil Y · Study & office · 10 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Cancelling because delivery is too late Chat · Rohan K · Study & office · 10 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Wanted to pay by UPI, had to use a card Social · Arjun D · Beds · 10 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Assembly visit not scheduled after delivery Call · Tara F · Dining · 10 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Chat · Meera J · Beds · 10 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Cancelling because delivery is too late Call · Aarav S · Dining · 10 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Assembly visit not scheduled after delivery Chat · Ananya R · Wardrobes & storage · 10 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Wanted to pay by UPI, had to use a card Social · Arjun D · Sofas & recliners · 10 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Cancelling because delivery is too late Call · Karan Z · Wardrobes & storage · 9 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Arjun D · Sofas & recliners · 9 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Was out when the agent called, wants a weekend slot Call · Sana A · Study & office · 9 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Needs a carpenter for bed assembly Chat · Nikhil Y · Beds · 9 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Arjun D · Dining · 9 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Sana A · Sofas & recliners · 9 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Was out when the agent called, wants a weekend slot Call · Karan Z · Sofas & recliners · 9 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked to reattempt delivery after 6 pm Call · Priya M · Beds · 9 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Cancelling because delivery is too late Chat · Aditya V · Beds · 8 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Diya W · Dining · 8 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Tara F · Beds · 8 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Found a cheaper option elsewhere Call · Tara F · Sofas & recliners · 7 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |