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Was out when the agent called, wants a weekend slot
INT-2073 · Call · Outbound · Karan Z · 9 Oct 2026, 3:40 am
Not scored (outbound)
Transcript
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Listen Score
How this interaction counts
Outbound contacts you start are never scored.
Call QA
Handled by Kiran · scored 33%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itNot yet
- Acknowledged how the customer feelsNot yet
- Offered an option or alternativeNot yet
- Gave a clear resolution dateNot yet
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Request
- Journey stage
- Fulfilment
- Function
- Logistics
- Process
- Last-mile delivery
- Topic
- Missed delivery, reattempt
- Product
- Sofas & recliners
- Emotion
- Calm
- Urgency
- High
- Automatable
- 93%
- Theme
- Customers want evening and weekend delivery slots