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Asked to reattempt delivery after 6 pm

INT-2808 · Call · Inbound · Diya W · 8 Oct 2026, 2:02 pm

Lowers your score a little

Transcript

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Listen Score

How this interaction counts

Lowers your score a little

Request

Fixing what caused this lifts your score every time it would have happened.

Call QA

Handled by Vivek · scored 33%

Greeted with their name and the brandYes
Confirmed the order before discussing itNot yet
Acknowledged how the customer feelsNot yet
Offered an option or alternativeNot yet
Gave a clear resolution dateNot yet
Did not ask for card or Aadhaar numbersYes
Checked if anything else was neededYes

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Tags

Type: Request
Journey stage: Fulfilment
Function: Logistics
Process: Last-mile delivery
Topic: Missed delivery, reattempt
Product: Dining
Emotion: Frustrated
Urgency: Medium
Automatable: 94%
Theme: Customers want evening and weekend delivery slots