Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Duplicate debit, refund not received Call · Meera J · Study & office · 8 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Asked if no-cost EMI is available on sofas Call · Priya M · Dining · 8 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Tracking page shows no update for four days Chat · Tara F · Sofas & recliners · 8 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Card charged twice for one order Ticket · Nikhil Y · Sofas & recliners · 8 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Table top scratched, packaging was thin Email · Ishaan G · Wardrobes & storage · 8 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Asked if no-cost EMI is available on sofas Call · Diya W · Study & office · 8 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Asked if no-cost EMI is available on sofas Call · Riya C · Beds · 8 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Five-star review of the oak bed Social · Aarav S · Sofas & recliners · 8 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Asked when a recliner will be back in stock Call · Meera J · Beds · 8 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Asked if no-cost EMI is available on sofas Bot · Tara F · Study & office · 8 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Karan Z · Sofas & recliners · 8 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Meera J · Sofas & recliners · 8 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Tara F · Beds · 8 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Wants to pay in parts for a bed Chat · Ananya R · Wardrobes & storage · 8 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Ishaan G · Beds · 7 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Tracking page shows no update for four days Email · Aarav S · Sofas & recliners · 7 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Riya C · Sofas & recliners · 7 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Found a cheaper option elsewhere Call · Tara F · Sofas & recliners · 7 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Followed up again: tracking page shows no update for four days Call · Diya W · Sofas & recliners · 7 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Took leave from work, delivery never came Social · Priya M · Wardrobes & storage · 7 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Dev B · Beds · 7 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked for fabric swatches before buying Call · Vikram T · Sofas & recliners · 7 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Followed up again: wanted to pay by UPI, had to use a card Social · Kavya N · Sofas & recliners · 7 Oct RequestRepeatUPI not available · Frustrated | UPI not available | RequestRepeat | Frustrated | Lowers |
| Found a cheaper option elsewhere Chat · Kavya N · Sofas & recliners · 7 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Wanted live tracking for a dining table Chat · Neha P · Dining · 7 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Needs a carpenter for bed assembly Chat · Ishaan G · Sofas & recliners · 7 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Discount not applied on a bundle Chat · Dev B · Sofas & recliners · 7 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Call · Dev B · Study & office · 7 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Needs a carpenter for bed assembly Bot · Neha P · Sofas & recliners · 7 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Vikram T · Beds · 7 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Assembly visit not scheduled after delivery Bot · Kabir L · Wardrobes & storage · 7 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Asked how long a refund takes to reach the bank Email · Riya C · Sofas & recliners · 7 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Table top scratched, packaging was thin Call · Ishaan G · Sofas & recliners · 7 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked for fabric swatches before buying Call · Ananya R · Sofas & recliners · 7 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Table top scratched, packaging was thin Review · Sana A · Dining · 7 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Tracking page shows no update for four days Chat · Aditya V · Study & office · 7 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Took leave from work, delivery never came Ticket · Ananya R · Beds · 7 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Tracking page shows no update for four days Chat · Aarav S · Wardrobes & storage · 7 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked how long a refund takes to reach the bank Bot · Sana A · Wardrobes & storage · 7 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Tracking page shows no update for four days Call · Diya W · Sofas & recliners · 7 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |