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Asked if no-cost EMI is available on sofas
INT-3088 · Call · Inbound · Riya C · 8 Oct 2026, 2:40 am
Lowers your score a little
Transcript
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Listen Score
How this interaction counts
Lowers your score a little
- Query
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Farah · scored 73%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsYes
- Offered an option or alternativeYes
- Gave a clear resolution dateNot yet
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededNot yet
Tags
- Type
- Query
- Journey stage
- Evaluation
- Function
- Finance
- Process
- Payments
- Topic
- EMI and pay later
- Product
- Beds
- Emotion
- Confused
- Urgency
- Medium
- Automatable
- 98%