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Followed up again: tracking page shows no update for four days
INT-2176-R · Call · Inbound · Diya W · 7 Oct 2026, 10:17 pm
Repeat within 72hLowers your score
Transcript
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Listen Score
How this interaction counts
Lowers your score
- Query
- Repeat on the same topic within 72 hours
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Farah · scored 80%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsYes
- Offered an option or alternativeYes
- Gave a clear resolution dateNot yet
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Query
- Journey stage
- Fulfilment
- Function
- Logistics
- Process
- Order tracking
- Topic
- Where is my order
- Product
- Sofas & recliners
- Emotion
- Frustrated
- Urgency
- Low
- Automatable
- 94%