Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Table top scratched, packaging was thin Email · Meera J · Beds · 7 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Wanted live tracking for a dining table Call · Diya W · Sofas & recliners · 7 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Wanted to pay by UPI, had to use a card Social · Kavya N · Sofas & recliners · 7 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Chat · Arjun D · Beds · 7 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Return picked up 10 days ago, no refund yet Call · Vikram T · Wardrobes & storage · 7 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Five-star review of the oak bed Social · Dev B · Sofas & recliners · 7 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Return picked up 10 days ago, no refund yet Bot · Sana A · Beds · 7 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Delivery date moved three times without notice Call · Vikram T · Beds · 7 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Wants to pay in parts for a bed Call · Neha P · Beds · 7 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Meera J · Wardrobes & storage · 7 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Card charged twice for one order Call · Diya W · Beds · 7 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Festive coupon rejected at checkout Social · Kavya N · Study & office · 7 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Asked how long a refund takes to reach the bank Bot · Rohan K · Wardrobes & storage · 6 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Assembly visit not scheduled after delivery Call · Tara F · Study & office · 6 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked for fabric swatches before buying Bot · Tara F · Wardrobes & storage · 6 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Wardrobe door cracked in transit Call · Ishaan G · Dining · 6 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Needs a carpenter for bed assembly Call · Vikram T · Sofas & recliners · 6 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Wants to pay in parts for a bed Chat · Arjun D · Dining · 6 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Followed up again: table top scratched, packaging was thin Ticket · Diya W · Dining · 6 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Aarav S · Sofas & recliners · 6 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Bed promised in 7 days, now 15 days late Social · Sana A · Beds · 6 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Arjun D · Dining · 6 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Wanted live tracking for a dining table Call · Pooja H · Study & office · 6 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Festive coupon rejected at checkout Social · Pooja H · Beds · 6 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Asked if no-cost EMI is available on sofas Bot · Riya C · Beds · 6 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Sofa cushions sagging after two months Ticket · Dev B · Sofas & recliners · 6 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Agent helped place the wardrobe upstairs Social · Priya M · Wardrobes & storage · 6 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Thanked the delivery team for careful handling Call · Diya W · Wardrobes & storage · 6 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Delivery date moved three times without notice Ticket · Tara F · Wardrobes & storage · 6 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Social · Aarav S · Beds · 6 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Assembly visit not scheduled after delivery Call · Rohan K · Sofas & recliners · 6 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Colour of the fabric differs from the photos Review · Arjun D · Wardrobes & storage · 6 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Asked to reattempt delivery after 6 pm Call · Rohan K · Dining · 6 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked if no-cost EMI is available on sofas Call · Nikhil Y · Beds · 6 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Followed up again: delivery date moved three times without notice Ticket · Pooja H · Beds · 6 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Wanted live tracking for a dining table Chat · Vikram T · Wardrobes & storage · 6 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Wardrobe door cracked in transit Review · Aarav S · Wardrobes & storage · 6 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Table top scratched, packaging was thin Email · Tara F · Wardrobes & storage · 6 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Bot · Nikhil Y · Wardrobes & storage · 6 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Bed promised in 7 days, now 15 days late Ticket · Aarav S · Beds · 6 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |