Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Asked for the delivery date of a sofa ordered last week Call · Tara F · Wardrobes & storage · 6 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked for fabric swatches before buying Bot · Priya M · Sofas & recliners · 6 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Duplicate debit, refund not received Ticket · Karan Z · Sofas & recliners · 6 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Was out when the agent called, wants a weekend slot Bot · Diya W · Dining · 6 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Bed promised in 7 days, now 15 days late Social · Tara F · Wardrobes & storage · 6 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Colour of the fabric differs from the photos Review · Ananya R · Sofas & recliners · 6 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Wants to pay in parts for a bed Chat · Neha P · Beds · 6 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Asked if no-cost EMI is available on sofas Call · Kabir L · Dining · 6 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Wanted to pay by UPI, had to use a card Ticket · Ishaan G · Wardrobes & storage · 6 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Wanted live tracking for a dining table Bot · Diya W · Sofas & recliners · 6 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Needs a carpenter for bed assembly Call · Karan Z · Beds · 6 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Riya C · Dining · 5 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked for the delivery date of a sofa ordered last week Chat · Aditya V · Sofas & recliners · 5 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Riya C · Sofas & recliners · 5 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Assembly visit not scheduled after delivery Call · Diya W · Beds · 5 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Duplicate debit, refund not received Ticket · Kabir L · Sofas & recliners · 5 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Asked when a recliner will be back in stock Email · Ishaan G · Study & office · 5 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Tracking page shows no update for four days Email · Rohan K · Sofas & recliners · 5 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Colour of the fabric differs from the photos Review · Ishaan G · Wardrobes & storage · 5 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| UPI option missing on the mobile site Social · Priya M · Sofas & recliners · 5 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Needs a carpenter for bed assembly Call · Priya M · Wardrobes & storage · 5 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Table top scratched, packaging was thin Ticket · Diya W · Dining · 5 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Took leave from work, delivery never came Call · Priya M · Wardrobes & storage · 5 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Table top scratched, packaging was thin Ticket · Diya W · Dining · 5 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Call · Meera J · Beds · 5 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Call · Aditya V · Sofas & recliners · 5 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Was out when the agent called, wants a weekend slot Call · Pooja H · Wardrobes & storage · 5 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Will a 3-seater fit a 10-foot wall? Chat · Vikram T · Wardrobes & storage · 5 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Call · Riya C · Beds · 5 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Wanted live tracking for a dining table Bot · Ishaan G · Wardrobes & storage · 5 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Asked when a recliner will be back in stock Email · Dev B · Beds · 5 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Wanted to pay by UPI, had to use a card Social · Meera J · Beds · 5 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Delivery date moved three times without notice Call · Pooja H · Beds · 5 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Return picked up 10 days ago, no refund yet Call · Arjun D · Sofas & recliners · 5 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Will a 3-seater fit a 10-foot wall? Call · Karan Z · Sofas & recliners · 5 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Delivery date moved three times without notice Ticket · Riya C · Wardrobes & storage · 5 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Found a cheaper option elsewhere Chat · Nikhil Y · Beds · 5 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Posted photos of the new living room Review · Dev B · Beds · 5 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Asked for the delivery date of a sofa ordered last week Chat · Aditya V · Study & office · 5 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
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