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Asked to reattempt delivery after 6 pm

INT-3025 · Call · Outbound · Riya C · 5 Oct 2026, 11:33 am

Not scored (outbound)

Transcript

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Listen Score

How this interaction counts

Outbound contacts you start are never scored.

Call QA

Handled by Rahul · scored 73%

Greeted with their name and the brandYes
Confirmed the order before discussing itYes
Acknowledged how the customer feelsYes
Offered an option or alternativeYes
Gave a clear resolution dateNot yet
Did not ask for card or Aadhaar numbersYes
Checked if anything else was neededNot yet

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Tags

Type: Request
Journey stage: Fulfilment
Function: Logistics
Process: Last-mile delivery
Topic: Missed delivery, reattempt
Product: Beds
Emotion: Frustrated
Urgency: High
Automatable: 78%
Theme: Customers want evening and weekend delivery slots