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Needs a carpenter for bed assembly

INT-2104 · Call · Inbound · Karan Z · 6 Oct 2026, 12:35 am

Lowers your score a little

Transcript

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Listen Score

How this interaction counts

Lowers your score a little

Request

Fixing what caused this lifts your score every time it would have happened.

Call QA

Handled by Meena · scored 73%

Greeted with their name and the brandYes
Confirmed the order before discussing itNot yet
Acknowledged how the customer feelsNot yet
Offered an option or alternativeYes
Gave a clear resolution dateYes
Did not ask for card or Aadhaar numbersYes
Checked if anything else was neededYes

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Tags

Type: Request
Journey stage: Use
Function: Customer Experience
Process: Installation
Topic: Assembly appointment
Product: Beds
Emotion: Frustrated
Urgency: High
Automatable: 79%
Theme: Customers want evening and weekend delivery slots