← Interactions
Wanted live tracking for a dining table
INT-2008 · Call · Inbound · Meera J · 5 Oct 2026, 1:22 pm
Lowers your score a little
Transcript
Transcript available for featured sample interactions. Try “Saved for a gift” in Interactions, or open INT-1001.
Listen Score
How this interaction counts
Lowers your score a little
- Query
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Kiran · scored 80%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itNot yet
- Acknowledged how the customer feelsYes
- Offered an option or alternativeYes
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededNot yet
Tags
- Type
- Query
- Journey stage
- Fulfilment
- Function
- Logistics
- Process
- Order tracking
- Topic
- Where is my order
- Product
- Beds
- Emotion
- Frustrated
- Urgency
- Medium
- Automatable
- 100%