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Card charged twice for one order
INT-3224 · Call · Inbound · Diya W · 7 Oct 2026, 12:25 am
Lowers your score
Transcript
Transcript available for featured sample interactions. Try “Saved for a gift” in Interactions, or open INT-1001.
Listen Score
How this interaction counts
Lowers your score
- Complaint
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Deepak · scored 60%
- Greeted with their name and the brandNot yet
- Confirmed the order before discussing itNot yet
- Acknowledged how the customer feelsYes
- Offered an option or alternativeNot yet
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Complaint
- Journey stage
- Purchase
- Function
- Finance
- Process
- Payments
- Topic
- Charged twice
- Product
- Beds
- Emotion
- Frustrated
- Urgency
- Urgent
- Automatable
- 21%