Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Agent helped place the wardrobe upstairs Call · Tara F · Study & office · 9 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Followed up again: wardrobe door cracked in transit Call · Aarav S · Wardrobes & storage · 9 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Priya M · Beds · 9 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Wanted live tracking for a dining table Call · Priya M · Wardrobes & storage · 9 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Five-star review of the oak bed Social · Riya C · Beds · 8 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Asked how long a refund takes to reach the bank Bot · Aditya V · Beds · 8 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Tracking page shows no update for four days Email · Arjun D · Beds · 8 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Table top scratched, packaging was thin Review · Vikram T · Beds · 8 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Followed up again: table top scratched, packaging was thin Email · Ishaan G · Wardrobes & storage · 8 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Delivery date moved three times without notice Call · Rohan K · Sofas & recliners · 8 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Vikram T · Wardrobes & storage · 8 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Posted photos of the new living room Review · Riya C · Wardrobes & storage · 8 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Asked for the delivery date of a sofa ordered last week Bot · Ananya R · Wardrobes & storage · 8 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Took leave from work, delivery never came Call · Sana A · Beds · 8 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Cancelling because delivery is too late Chat · Aditya V · Beds · 8 Oct RequestCancel order · Frustrated | Cancel order | Request | Frustrated | Lowers |
| Wanted live tracking for a dining table Bot · Tara F · Study & office · 8 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Saved for a gift, item went out of stock Call · Vikram T · Sofas & recliners · 8 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Asked if no-cost EMI is available on sofas Bot · Aditya V · Sofas & recliners · 8 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Delivery date moved three times without notice Call · Arjun D · Beds · 8 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Wardrobe door cracked in transit Call · Neha P · Dining · 8 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Diya W · Dining · 8 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Delivery date moved three times without notice Ticket · Meera J · Wardrobes & storage · 8 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Followed up again: card charged twice for one order Ticket · Ishaan G · Beds · 8 Oct ComplaintRepeatCharged twice · Angry | Charged twice | ComplaintRepeat | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Kabir L · Beds · 8 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Table top scratched, packaging was thin Call · Pooja H · Dining · 8 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Posted photos of the new living room Review · Priya M · Wardrobes & storage · 8 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Tracking page shows no update for four days Bot · Ishaan G · Study & office · 8 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Thanked the delivery team for careful handling Call · Vikram T · Beds · 8 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Colour of the fabric differs from the photos Ticket · Riya C · Sofas & recliners · 8 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Duplicate debit, refund not received Call · Riya C · Dining · 8 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Call · Ishaan G · Study & office · 8 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Tracking page shows no update for four days Bot · Rohan K · Wardrobes & storage · 8 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Followed up again: asked for the delivery date of a sofa ordered last week Email · Aditya V · Sofas & recliners · 8 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Took leave from work, delivery never came Call · Ananya R · Sofas & recliners · 8 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Followed up again: tracking page shows no update for four days Call · Aarav S · Sofas & recliners · 8 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Card charged twice for one order Ticket · Ishaan G · Beds · 8 Oct ComplaintCharged twice · Angry | Charged twice | Complaint | Angry | Lowers |
| Asked how long a refund takes to reach the bank Call · Arjun D · Wardrobes & storage · 8 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Took leave from work, delivery never came Social · Dev B · Dining · 8 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Tracking page shows no update for four days Bot · Tara F · Sofas & recliners · 8 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Wanted live tracking for a dining table Bot · Riya C · Beds · 8 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |