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Duplicate debit, refund not received
INT-2109 · Call · Inbound · Riya C · 8 Oct 2026, 10:28 am
Lowers your score
Transcript
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Listen Score
How this interaction counts
Lowers your score
- Complaint
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Kiran · scored 87%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itNot yet
- Acknowledged how the customer feelsYes
- Offered an option or alternativeYes
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededYes
Tags
- Type
- Complaint
- Journey stage
- Purchase
- Function
- Finance
- Process
- Payments
- Topic
- Charged twice
- Product
- Dining
- Emotion
- Angry
- Urgency
- Urgent
- Automatable
- 25%