Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Was out when the agent called, wants a weekend slot Chat · Karan Z · Wardrobes & storage · 14 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Festive coupon rejected at checkout Social · Rohan K · Beds · 14 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| UPI option missing on the mobile site Chat · Sana A · Beds · 14 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Asked how long a refund takes to reach the bank Call · Aditya V · Dining · 14 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Wardrobe door cracked in transit Call · Rohan K · Dining · 14 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Pooja H · Wardrobes & storage · 14 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked if no-cost EMI is available on sofas Bot · Nikhil Y · Sofas & recliners · 14 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Colour of the fabric differs from the photos Ticket · Neha P · Sofas & recliners · 14 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Tracking page shows no update for four days Call · Ananya R · Sofas & recliners · 13 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Assembly visit not scheduled after delivery Bot · Vikram T · Beds · 13 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Tracking page shows no update for four days Call · Karan Z · Dining · 13 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Colour of the fabric differs from the photos Call · Vikram T · Study & office · 13 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Chat · Rohan K · Study & office · 13 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked when a recliner will be back in stock Chat · Nikhil Y · Sofas & recliners · 13 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Delivery date moved three times without notice Ticket · Ananya R · Beds · 13 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Wardrobe door cracked in transit Review · Rohan K · Study & office · 13 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Riya C · Beds · 13 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked if no-cost EMI is available on sofas Chat · Pooja H · Sofas & recliners · 13 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Duplicate debit, refund not received Ticket · Priya M · Beds · 13 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Five-star review of the oak bed Review · Ananya R · Dining · 13 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Posted photos of the new living room Review · Dev B · Dining · 13 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Needs a carpenter for bed assembly Chat · Karan Z · Wardrobes & storage · 13 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Assembly visit not scheduled after delivery Chat · Aarav S · Dining · 13 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Sofa cushions sagging after two months Review · Diya W · Sofas & recliners · 13 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Festive coupon rejected at checkout Chat · Karan Z · Sofas & recliners · 13 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Asked for fabric swatches before buying Bot · Priya M · Dining · 13 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Followed up again: discount not applied on a bundle Ticket · Diya W · Wardrobes & storage · 13 Oct ComplaintRepeatCoupon not working · Angry | Coupon not working | ComplaintRepeat | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Call · Rohan K · Sofas & recliners · 13 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Needs a carpenter for bed assembly Bot · Aditya V · Sofas & recliners · 13 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Wanted live tracking for a dining table Bot · Sana A · Sofas & recliners · 13 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Wanted live tracking for a dining table Chat · Priya M · Wardrobes & storage · 13 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Chat · Kabir L · Wardrobes & storage · 13 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Call · Nikhil Y · Wardrobes & storage · 13 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Wanted live tracking for a dining table Bot · Priya M · Sofas & recliners · 13 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Festive coupon rejected at checkout Ticket · Kavya N · Sofas & recliners · 13 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Return picked up 10 days ago, no refund yet Email · Karan Z · Beds · 13 Oct QueryRefund status · Frustrated | Refund status | Query | Frustrated | Lowers |
| Delivery date moved three times without notice Ticket · Sana A · Sofas & recliners · 13 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Colour of the fabric differs from the photos Call · Karan Z · Sofas & recliners · 13 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Table top scratched, packaging was thin Call · Dev B · Sofas & recliners · 13 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Call · Neha P · Sofas & recliners · 13 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |