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Colour of the fabric differs from the photos
INT-2138 · Call · Inbound · Karan Z · 13 Oct 2026, 8:23 am
Lowers your score
Transcript
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Listen Score
How this interaction counts
Lowers your score
- Complaint
Fixing what caused this lifts your score every time it would have happened.
Call QA
Handled by Meena · scored 93%
- Greeted with their name and the brandYes
- Confirmed the order before discussing itYes
- Acknowledged how the customer feelsYes
- Offered an option or alternativeYes
- Gave a clear resolution dateYes
- Did not ask for card or Aadhaar numbersYes
- Checked if anything else was neededNot yet
Tags
- Type
- Complaint
- Journey stage
- Use
- Function
- Product
- Process
- Quality
- Topic
- Product quality
- Product
- Sofas & recliners
- Emotion
- Angry
- Urgency
- High
- Automatable
- 15%