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Asked how long a refund takes to reach the bank

INT-2369 · Call · Inbound · Aditya V · 14 Oct 2026, 3:36 am

Lowers your score a little

Transcript

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Listen Score

How this interaction counts

Lowers your score a little

Query

Fixing what caused this lifts your score every time it would have happened.

Call QA

Handled by Sameer · scored 80%

Greeted with their name and the brandYes
Confirmed the order before discussing itYes
Acknowledged how the customer feelsYes
Offered an option or alternativeYes
Gave a clear resolution dateNot yet
Did not ask for card or Aadhaar numbersYes
Checked if anything else was neededYes

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Tags

Type: Query
Journey stage: Use
Function: Finance
Process: Refunds
Topic: Refund status
Product: Dining
Emotion: Frustrated
Urgency: Medium
Automatable: 91%