Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Festive coupon rejected at checkout Social · Arjun D · Wardrobes & storage · 17 Oct ComplaintCoupon not working · Confused | Coupon not working | Complaint | Confused | Lowers |
| Asked when a recliner will be back in stock Email · Riya C · Dining · 17 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Cancelling because delivery is too late Call · Aarav S · Sofas & recliners · 17 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Sofa cushions sagging after two months Ticket · Aarav S · Sofas & recliners · 17 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Wardrobe door cracked in transit Review · Riya C · Wardrobes & storage · 17 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Will a 3-seater fit a 10-foot wall? Chat · Aarav S · Dining · 17 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Asked when a recliner will be back in stock Chat · Priya M · Study & office · 17 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Assembly visit not scheduled after delivery Call · Diya W · Wardrobes & storage · 17 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Was out when the agent called, wants a weekend slot Call · Riya C · Beds · 17 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Asked how long a refund takes to reach the bank Bot · Kavya N · Beds · 17 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Saved for a gift, item went out of stock Chat · Tara F · Beds · 17 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Will a 3-seater fit a 10-foot wall? Chat · Diya W · Sofas & recliners · 17 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Table top scratched, packaging was thin Call · Sana A · Sofas & recliners · 17 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Tara F · Beds · 17 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Tracking page shows no update for four days Call · Neha P · Wardrobes & storage · 17 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Followed up again: cancelling because delivery is too late Call · Vikram T · Dining · 17 Oct RequestRepeatCancel order · Frustrated | Cancel order | RequestRepeat | Frustrated | Lowers |
| Followed up again: table top scratched, packaging was thin Ticket · Priya M · Wardrobes & storage · 17 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Pooja H · Beds · 17 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Delivery date moved three times without notice Ticket · Priya M · Wardrobes & storage · 17 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Colour of the fabric differs from the photos Ticket · Ananya R · Wardrobes & storage · 17 Oct ComplaintProduct quality · Angry | Product quality | Complaint | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Aarav S · Sofas & recliners · 17 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Colour of the fabric differs from the photos Call · Diya W · Wardrobes & storage · 17 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Delivery date moved three times without notice Ticket · Diya W · Wardrobes & storage · 17 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Table top scratched, packaging was thin Review · Meera J · Dining · 17 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Bed promised in 7 days, now 15 days late Call · Priya M · Dining · 17 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Five-star review of the oak bed Social · Karan Z · Study & office · 17 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Bed promised in 7 days, now 15 days late Ticket · Ishaan G · Wardrobes & storage · 17 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Tara F · Study & office · 17 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Followed up again: colour of the fabric differs from the photos Call · Neha P · Study & office · 17 Oct ComplaintRepeatProduct quality · Angry | Product quality | ComplaintRepeat | Angry | Lowers |
| Discount not applied on a bundle Social · Riya C · Wardrobes & storage · 17 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| UPI option missing on the mobile site Social · Rohan K · Study & office · 17 Oct RequestUPI not available · Frustrated | UPI not available | Request | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Chat · Dev B · Sofas & recliners · 17 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Agent helped place the wardrobe upstairs Social · Tara F · Dining · 17 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Took leave from work, delivery never came Call · Arjun D · Beds · 16 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Was out when the agent called, wants a weekend slot Call · Rohan K · Sofas & recliners · 16 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Sofa cushions sagging after two months Ticket · Arjun D · Sofas & recliners · 16 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Will a 3-seater fit a 10-foot wall? Chat · Neha P · Wardrobes & storage · 16 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Ananya R · Beds · 16 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Cancelling because delivery is too late Call · Vikram T · Dining · 16 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Wants to pay in parts for a bed Bot · Vikram T · Sofas & recliners · 16 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |