Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Asked how long a refund takes to reach the bank Call · Tara F · Beds · 16 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Five-star review of the oak bed Social · Nikhil Y · Study & office · 16 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Bed promised in 7 days, now 15 days late Social · Karan Z · Study & office · 16 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Table top scratched, packaging was thin Ticket · Priya M · Wardrobes & storage · 16 Oct ComplaintDamaged on arrival · Angry | Damaged on arrival | Complaint | Angry | Lowers |
| Wanted live tracking for a dining table Call · Vikram T · Sofas & recliners · 16 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Five-star review of the oak bed Review · Nikhil Y · Study & office · 16 Oct AppreciationLove the product · Delighted | Love the product | Appreciation | Delighted | Lifts |
| Will a 3-seater fit a 10-foot wall? Bot · Sana A · Sofas & recliners · 16 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Wants to pay in parts for a bed Bot · Diya W · Sofas & recliners · 16 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Agent helped place the wardrobe upstairs Social · Kavya N · Dining · 16 Oct AppreciationDelivery agent praise · Delighted | Delivery agent praise | Appreciation | Delighted | Lifts |
| Asked for the delivery date of a sofa ordered last week Chat · Sana A · Sofas & recliners · 16 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Asked how long a refund takes to reach the bank Bot · Ishaan G · Beds · 16 Oct QueryRefund status · Anxious | Refund status | Query | Anxious | Lowers |
| Table top scratched, packaging was thin Review · Sana A · Dining · 16 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Asked for fabric swatches before buying Bot · Rohan K · Beds · 16 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Was out when the agent called, wants a weekend slot Call · Nikhil Y · Wardrobes & storage · 16 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Aditya V · Study & office · 16 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Took leave from work, delivery never came Social · Neha P · Sofas & recliners · 16 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Pooja H · Wardrobes & storage · 16 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Outbound |
| Tracking page shows no update for four days Call · Pooja H · Beds · 16 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| UPI option missing on the mobile site Social · Rohan K · Study & office · 16 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Needs a carpenter for bed assembly Chat · Karan Z · Sofas & recliners · 16 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked for fabric swatches before buying Call · Kavya N · Dining · 16 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Asked if no-cost EMI is available on sofas Bot · Rohan K · Dining · 16 Oct QueryEMI and pay later · Calm | EMI and pay later | Query | Calm | Lowers |
| Asked when a recliner will be back in stock Chat · Tara F · Dining · 16 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Kavya N · Sofas & recliners · 16 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Followed up again: sofa cushions sagging after two months Review · Diya W · Wardrobes & storage · 16 Oct ComplaintRepeatProduct quality · Angry | Product quality | ComplaintRepeat | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Riya C · Dining · 16 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Followed up again: wanted to pay by UPI, had to use a card Ticket · Neha P · Dining · 16 Oct RequestRepeatUPI not available · Frustrated | UPI not available | RequestRepeat | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Nikhil Y · Wardrobes & storage · 16 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Ticket · Priya M · Dining · 16 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Found a cheaper option elsewhere Chat · Kabir L · Sofas & recliners · 16 Oct RequestCancel order · Disappointed | Cancel order | Request | Disappointed | Lowers |
| Asked if no-cost EMI is available on sofas Bot · Rohan K · Dining · 16 Oct QueryEMI and pay later · Confused | EMI and pay later | Query | Confused | Lowers |
| Festive coupon rejected at checkout Chat · Aditya V · Beds · 16 Oct ComplaintCoupon not working · Frustrated | Coupon not working | Complaint | Frustrated | Lowers |
| Assembly visit not scheduled after delivery Call · Arjun D · Sofas & recliners · 16 Oct RequestAssembly appointment · Calm | Assembly appointment | Request | Calm | Lowers |
| Asked to reattempt delivery after 6 pm Bot · Rohan K · Beds · 16 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Lowers |
| Asked to reattempt delivery after 6 pm Call · Meera J · Dining · 16 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Assembly visit not scheduled after delivery Chat · Neha P · Sofas & recliners · 16 Oct RequestAssembly appointment · Frustrated | Assembly appointment | Request | Frustrated | Lowers |
| Asked for the delivery date of a sofa ordered last week Bot · Neha P · Sofas & recliners · 16 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Followed up again: asked for the delivery date of a sofa ordered last week Email · Kabir L · Sofas & recliners · 16 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Duplicate debit, refund not received Email · Kavya N · Sofas & recliners · 16 Oct ComplaintCharged twice · Frustrated | Charged twice | Complaint | Frustrated | Lowers |
| Will a 3-seater fit a 10-foot wall? Chat · Karan Z · Beds · 15 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |