← Interactions
Followed up again: asked for the delivery date of a sofa ordered last week
INT-3154-R · Email · Inbound · Kabir L · 16 Oct 2026, 1:05 am
Repeat within 72hLowers your score
Transcript
Transcript available for featured sample interactions. Try “Saved for a gift” in Interactions, or open INT-1001.
Listen Score
How this interaction counts
Lowers your score
- Query
- Repeat on the same topic within 72 hours
Fixing what caused this lifts your score every time it would have happened.
Tags
- Type
- Query
- Journey stage
- Fulfilment
- Function
- Logistics
- Process
- Order tracking
- Topic
- Where is my order
- Product
- Sofas & recliners
- Emotion
- Frustrated
- Urgency
- Low
- Automatable
- 88%