Interactions
5 Oct – 1 Nov 20261,359 interactions
| Interaction | Topic | Type | Emotion | Impact |
|---|---|---|---|---|
| Wanted to pay by UPI, had to use a card Social · Tara F · Dining · 15 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Table top scratched, packaging was thin Ticket · Riya C · Wardrobes & storage · 15 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Wanted to pay by UPI, had to use a card Social · Neha P · Dining · 15 Oct RequestUPI not available · Confused | UPI not available | Request | Confused | Lowers |
| Followed up again: wanted live tracking for a dining table Bot · Karan Z · Dining · 15 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Tracking page shows no update for four days Email · Karan Z · Beds · 15 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Tracking page shows no update for four days Email · Aditya V · Beds · 15 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Followed up again: return picked up 10 days ago, no refund yet Email · Karan Z · Dining · 15 Oct QueryRepeatRefund status · Frustrated | Refund status | QueryRepeat | Frustrated | Lowers |
| Bed promised in 7 days, now 15 days late Ticket · Karan Z · Beds · 15 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Followed up again: delivery date moved three times without notice Social · Dev B · Wardrobes & storage · 15 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Tracking page shows no update for four days Chat · Kavya N · Beds · 15 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Table top scratched, packaging was thin Email · Riya C · Wardrobes & storage · 15 Oct ComplaintDamaged on arrival · Disappointed | Damaged on arrival | Complaint | Disappointed | Lowers |
| Asked for fabric swatches before buying Bot · Ananya R · Wardrobes & storage · 15 Oct QuerySize and design advice · Confused | Size and design advice | Query | Confused | Lowers |
| Followed up again: festive coupon rejected at checkout Ticket · Karan Z · Sofas & recliners · 15 Oct ComplaintRepeatCoupon not working · Angry | Coupon not working | ComplaintRepeat | Angry | Lowers |
| Asked to reattempt delivery after 6 pm Call · Dev B · Sofas & recliners · 15 Oct RequestMissed delivery, reattempt · Frustrated | Missed delivery, reattempt | Request | Frustrated | Outbound |
| Asked when a recliner will be back in stock Chat · Ananya R · Sofas & recliners · 15 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Asked for the delivery date of a sofa ordered last week Chat · Kavya N · Study & office · 15 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Followed up again: asked for the delivery date of a sofa ordered last week Chat · Kabir L · Wardrobes & storage · 15 Oct QueryRepeatWhere is my order · Frustrated | Where is my order | QueryRepeat | Frustrated | Lowers |
| Wanted live tracking for a dining table Call · Kavya N · Wardrobes & storage · 15 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Asked when a recliner will be back in stock Email · Ananya R · Sofas & recliners · 15 Oct QueryOut of stock · Disappointed | Out of stock | Query | Disappointed | Lowers |
| Followed up again: needs a carpenter for bed assembly Bot · Dev B · Sofas & recliners · 15 Oct RequestRepeatAssembly appointment · Frustrated | Assembly appointment | RequestRepeat | Frustrated | Lowers |
| Asked when a recliner will be back in stock Chat · Diya W · Beds · 15 Oct QueryOut of stock · Calm | Out of stock | Query | Calm | Lowers |
| Followed up again: colour of the fabric differs from the photos Review · Neha P · Sofas & recliners · 15 Oct ComplaintRepeatProduct quality · Angry | Product quality | ComplaintRepeat | Angry | Lowers |
| Sofa cushions sagging after two months Call · Tara F · Sofas & recliners · 15 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Followed up again: bed promised in 7 days, now 15 days late Call · Nikhil Y · Wardrobes & storage · 15 Oct ComplaintRepeatDelivery delayed · Angry | Delivery delayed | ComplaintRepeat | Angry | Lowers |
| Bed promised in 7 days, now 15 days late Social · Kabir L · Beds · 15 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Colour of the fabric differs from the photos Call · Neha P · Study & office · 15 Oct ComplaintProduct quality · Disappointed | Product quality | Complaint | Disappointed | Lowers |
| Took leave from work, delivery never came Ticket · Ananya R · Beds · 15 Oct ComplaintDelivery delayed · Frustrated | Delivery delayed | Complaint | Frustrated | Lowers |
| Followed up again: wardrobe door cracked in transit Ticket · Tara F · Wardrobes & storage · 15 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Delivery date moved three times without notice Social · Karan Z · Study & office · 15 Oct ComplaintDelivery delayed · Angry | Delivery delayed | Complaint | Angry | Lowers |
| Followed up again: table top scratched, packaging was thin Ticket · Dev B · Sofas & recliners · 15 Oct ComplaintRepeatDamaged on arrival · Angry | Damaged on arrival | ComplaintRepeat | Angry | Lowers |
| Was out when the agent called, wants a weekend slot Bot · Arjun D · Dining · 15 Oct RequestMissed delivery, reattempt · Calm | Missed delivery, reattempt | Request | Calm | Lowers |
| Wanted live tracking for a dining table Call · Kabir L · Beds · 15 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Tracking page shows no update for four days Call · Vikram T · Sofas & recliners · 15 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Wanted live tracking for a dining table Email · Riya C · Sofas & recliners · 15 Oct QueryWhere is my order · Calm | Where is my order | Query | Calm | Lowers |
| Will a 3-seater fit a 10-foot wall? Bot · Meera J · Sofas & recliners · 15 Oct QuerySize and design advice · Calm | Size and design advice | Query | Calm | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Neha P · Dining · 15 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Tracking page shows no update for four days Chat · Aditya V · Dining · 15 Oct QueryWhere is my order · Frustrated | Where is my order | Query | Frustrated | Lowers |
| Followed up again: duplicate debit, refund not received Call · Kabir L · Wardrobes & storage · 15 Oct ComplaintRepeatCharged twice · Angry | Charged twice | ComplaintRepeat | Angry | Lowers |
| Asked for the delivery date of a sofa ordered last week Email · Karan Z · Wardrobes & storage · 15 Oct QueryWhere is my order · Anxious | Where is my order | Query | Anxious | Lowers |
| Followed up again: wants to pay in parts for a bed Bot · Sana A · Study & office · 15 Oct QueryRepeatEMI and pay later · Frustrated | EMI and pay later | QueryRepeat | Frustrated | Lowers |